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REPAIRS & PRODUCT CARE
All Basil Racuk products are handmade in our San Francisco workshop. To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each item. These leathers will only improve with age and use.
We proudly offer a guarantee that every Basil Racuk purchase, from our online basilracuk.com shop, Basil Racuk stores, or one of our authorized retailers, meets our high standards of quality. This guarantee is a two-year repair policy for the structural function of our bags under normal wear and tear and anything that may be the result of any manufacturing defects. Cosmetic issues are not covered under our repair policy. Purchases made in secondary market (on sites such as eBay) are not covered under our repair policy. Proof of purchase is required.
Please direct any inquiries about our repair policy or to submit a repair request for your Basil Racuk bag to email@example.com. Request must include images of the perceived damage as well as proof of purchase (i.e. Order number)
CLEANING/CARING FOR YOUR BASIL RACUK BAG
Our best recommendation for cleaning your Basil Racuk leather good is to take it to a trusted shoemaker or cleaners specializing in leather. Avoid exposing your bag to water, moisture- and most certainly any kinds of oils!
ABOUT HAIR-ON LEATHERS
Our Hair-On bags are made with real calf or horse hair. Like any item made with natural hair, it is delicate and can be susceptible to subtle damage or thinning over time caused by friction during use. This is not a defect in the leather or production of the bag, therefore these are not covered by our 2 year repair warranty. We recommend that you do not wear your bag with the hair turned towards your body where friction is more likely to occur. Please handle with care.
ABOUT NATURAL, UNDYED LEATHER
Natural undyed leather is a “naked” leather, which is untreated. Its natural beauty and texture darken and change over time as the leather is exposed to sunlight and handling. Marks on the leather are part of the “naked” leather and will fade over time as the leather darkens and ages. Enjoy this natural aging process!
ABOUT NUBUCK LEATHER
The beauty of nubuck comes from its natural and naked finish. Therefore, it can be susceptible to water damage, staining and color transfer. You may treat nubuck with a protectant to minimize these natural reactions. Ask your trusted shoe repair shop for more information on the best products to use to accomplish this.
ABOUT METALLIC LEATHER
The leather used for our metallic finish leather bags has a delicate surface and can sometimes be sensitive to creasing and scratching. During manufacturing, creasing is inevitable and is not a defect in the leather. The distressed beauty will only improve with age and use.
SHORTENING OF STRAPS/CUSTOM STRAP LENGTHS
We are unable to shorten straps or make straps in custom lengths. If you find your strap is too long, we suggest taking it to a trusted shoemaker to have it shortened.
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