PRIVACY POLICY

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    • Basil Racuk and Shopify are dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it—this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.

      WHAT INFORMATION WE COLLECT AND WHY

      When you shop online with Basil Racuk, we collect your data in a variety of ways, including when you choose to share it with us.

      When you purchase at our Basil Racuk store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. You have the option to agree with or deny sharing this information with us.

      • Email address
      • Name
      • Shipping Address
      • Phone number

      When you purchase on basilracuk.com, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.

      • Email address
      • Name
      • Shipping & Billing Address
      • Phone number
      • Payment details

      You have the option during checkout to create an account with basilracuk.com. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

      When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

      • Name
      • Email
      • Birthday (MM/DD) to receive an annual birthday offer from us

      You can choose to stop receiving Basil Racuk emails at any time, by clicking “unsubscribe” at the bottom of any Basil Racuk marketing email.

      When you contact our Customer Care team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

      When you visit basilracuk.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.

      • IP address
      • Your browser type
      • Your operation system
      • Your browse behavior on our website, such as product pages visited
      • Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

      We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. You can view our 'cookie' policy here for more details on this topic.

      ADS ON OTHER SITES

      If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

      WHAT DO WE DO WITH YOUR INFORMATION? 

      When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
      When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
      Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

      We may share your data within the Basil Racuk company. We may also share it with others who help us serve you. Because we work with Shopify, we will share your data with Shopify and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.

      Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.

      HOW WE GET YOUR CONSENT 

      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

      AGE OF CONSENT 

      By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.

      WITHDRAW CONSENT 

      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at basil@basilracuk.com or mailing us at: 
      3458a 18th Street, San Francisco, CA, 94109

      DISCLOSURE 

      We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

      SHOPIFY 

      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
      Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

      PAYMENT: 

      If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
      All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
      For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

      THIRD-PARTY SERVICES 

      In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
      For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
      In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
      As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
      Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

      SHOPIFY DISCLOSURES TO THIRD PARTIES

      Shopify will never independently sell personal data for commercial purposes. However, Shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:

      • Store platform data
      • Operate the forums and other portions of Shopify's website
      • Respond to and manage support inquiries

      Additionally, Shopify may provide personal data, where permitted to prevent, investigate, or respond to:

      • Potential fraud
      • Illegal conduct
      • Physical threats
      • Violations of any agreements with Shopify

      Shopify also provides information to third parties when legally required to do so. Where Shopify believes it is legally required to provide information, and not legally prohibited from disclosing the existence of the legal order, it will notify the data subject and give the data subject a chance to seek a protective order.

      LINKS ON OUR SITE 

      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

      PROTECTING YOUR DATA 

      Shopify is our data processing partner. To protect your personal information, Shopify takes reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more information, you can view the Shopify Privacy Policy.

      To keep your data safe, we ask you to pick a password when you create an account. You should avoid using the same password across sites or sharing your password information with anyone. Doing so makes your data vulnerable, and it’s very hard for us to protect you from another person’s breach.

      Also, please note that Basil Racuk will never ask for your password, so if you receive anything suspicious from someone pretending to be us, don’t give them your information.

      COOKIES 

      ‘Cookies’ are small text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.

      Cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. For example, they help us identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. We do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. You always have the option of disabling cookies, but your browsing experience will be compromised. Cookies also do not cause harm to your computer. To see more detail, view our Cookie Policy page at https://www.basilracuk.com/pages/customer-service-faq-cookie-policy.

      YOUR RIGHTS

      You have the right to control your data and we know you want the ability to do so. We serve customers all over the world which means data privacy laws can differ in certain countries. If you are a European resident, here are a list of rights which apply to you:

      • You can request that we correct your data or delete all or some of it
      • You can request a copy of your data or info about what we collect, why & who we share it with
      • You can request to transfer data you gave us to other companies
      • You can request that we stop using some data
      • You can request that we stop sending you marketing
      • You can make a complaint to a local data protection authority

      Basil Racuk will defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please contact us at basil@basilracuk.com.

      CHANGES TO THIS PRIVACY POLICY 

      We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was May 24, 2018.
      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      QUESTIONS AND CONTACT INFORMATION 

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at basil@basilracuk.com or by mail at 
      Basil Racuk
      Privacy Compliance Officer 
      1200 Gough Street, Suite 4C, San Francisco, CA, 94109